Shipping and Returns
Hello and thank you for the interest in my products! Please understand that everything is hand crafted, and it can take 5-8 days for us to create the item/s you ordered, depending on materials and process.
Often we do have the item in stock and it will ship within a week. If you have a specific deadline, I would suggest ordering at least 3 weeks in advance. We do keep Worbla and most My Little Pony items in stock, so those orders will usually arrive within 7-10 days.
We've been receiving an increasing amount of orders lately (thank you for the business!) and we're working hard to keep up with the volume.
In case we run out of a certain material, the wait time for your item/s can increase by a few days - but we try to stock up on everything and get the pieces out the door ASAP.
Yaya travels often, which can occasionally cause a small delay in autographed prints and posters shipping out. You can keep an eye on her Facebook page for her travel updates.
We use USPS to ship all of our orders, which generally take 2-5 business days to be delivered within the USA. International orders can take up to three weeks to be delivered, depending on the country. When your order ships, you will receive an automated email from Stamps.com with your tracking number. Though rare, buyers outside the US may incur import taxes from their government, which are not additional postage charges. Buyers are responsible for any such charges.
Due to several negative incidents, I am not doing rush shipping until further notice, when I can figure out a better method to handle rush orders.
If you have any shipping questions, have an issue with your order after you receive it, or would like to do a return, please email firstname.lastname@example.org. Please note that we cannot accept returns on wigs that have been worn or on Grab Bags.
The Yaya Han Team